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Center Sales and Service Associate North Logan, UT [01/06/2010] |
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Customers coast to coast turn to Qwest Communication's (NYSE: Q) industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services. Qwest is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, Qwest offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world. Classification: Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Wages/Training - $10.00/hr during training/ $11.00/hr after successfully completing training
- Top performers are earning over $1000 month in commissions!
- Unlimited earning potential, based on performance!
- Training will be approximately 11 weeks, M-F, 9am-6pm.
- MUST be able to attend entire 11 weeks of training without time off!
Location: 2250 North Main Street; North Logan, UT Typical Work Hours: Current hours of operation are 8am to 6pm. Mon-Fri. Hours are based on seniority with new hires typically working 9am to 6pm. Mon - Fri. Mandatory overtime may be required, based on call volumes during normal hours of operation. Benefits: - No Weekends!
- Fantastic Medical, Dental, and Vision, offered after 30 days of employment
- Paid Vacation
- Prepaid Tuition Program
- 401K Plan with company match
- Discounts on Qwest Products and Services
- Casual, yet professional work environment
Job Description: As a successful Center Sales and Service Associate you will be working in a call center promoting and selling Qwest products and services to residential customers. In this exciting and fast paced position you will be responsible for the following: - Receive inbound calls from Qwest residential customers. NO COLD CALLING!
- Meet established sales objectives by selling Qwest products and services
- Consult with customers to gather information and establish their telecommunications needs.
- Negotiate customers’ requests for installation, removal/changes of service, and billing arrangements as needed.
- Use various computer systems (20 or more)/screens simultaneously to process sales and service orders
- Build and maintain strong customer rapport
- Consult, multi-task, and problem solve with the customer
- Perfect the customer experience by providing excellent service on every call!
Basic Qualifications: - 6 months experience in a sales or customer service environment
- High School Diploma or GED or equivalent work experience
- Ability to multi-task in a Microsoft Windows environment
- Strong written and verbal communication skills
- Must successfully complete pre-employment test assessment and interview
Preferred Qualifications: - Proven success in a commissioned sales environment
- Call center and sales experience, particularly experience where measurable quotas and goals are achieved is a plus!
- Telecommunications knowledge
Job Type: Permanent Location: Pennsylvania-Wilkes Barre
Salary: [n/a] Date available: [n/a] Company: Quest inc. Company Description: Customers coast-to-coast turn to Qwest's industry-leading national fiber-optic network and world-class customer service to meet their communications and entertainment needs. For residential customers, Qwest offers a new generation of fiber-optic Internet service, high-speed Internet solutions, as well as digital home phone, wireless service available through Verizon Wireless, and DIRECTV® service. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world. Company Website: [n/a]
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03/15/2010