Receive and log all telephone calls from customers registering a complaint.

• Order materials and deploy sub contractors as deemed necessary.

• Management of the “CASA” computer system.

• Liaise with Homeserve to maintain out of hours customer contact.

• Ensure cost controls are in place to manage external charges as necessary.

• Ensure the preparation and issue of the weekly complaints log for each site.

• Ensure preparation and issue of weekly exception report to each site.

• Visit customers as necessary to rectify and resolve defects.

• Ensure all customer files from closed sites are returned to the customer care team.

• Provide feedback to the technical department in relation to defective materials etc.

• Act as 1st escalation point for customer complaints.

• Investigate and respond to customer complaints both verbally and in writing

• Liase with customers and sub contractors to ensure defects are resolved in a timely manner

• Deputise for Customer Services Manager as required.

• Ensure compliance with Consumer Code for Home Builders and Taylor Wimpey Operating Framework