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Technical Support Engineer [05/18/2010]

Responsibilities

Support Omniture products at the most granular level. Effectively and accurately troubleshoot complex system issues and behaviors.

Serve as a knowledge-leader on technical/product issues/questions for the Client Service organization

Drive high customer satisfaction through responsive and accurate incident analysis, troubleshooting and resolution recommendations.

Manage simultaneous incidents of varying complexity and durations.

Act as a liaison between Client Services and Product Development. Clearly document and track system defects toward resolution.

Occasionally interact with Omniture clients directly to explain system behavior, assimilate relevant troubleshooting information, investigate system issues and provide workaround recommendations

Mentor other ClientCare personnel.

Technical Experience

Intimate knowledge of Omniture products (or the ability to learn products in a rapid manner

Intimate knowledge of Internet architecture, protocols and request/response mechanisms. Areas of focus include HTTP, FTP, SOAP and DNS

Some hands-on experience with Windows and UNIX/Linux operating systems

Some experience working with relational databases

General knowledge of advanced programming concepts

Hands-on experience with web programming and markup languages, such as HTML, PHP, and ASP

Hands-on experience with scripting languages, such as PERL, JavaScript, and UNIX shell languages

Significant experience in, and understanding of, website development and deployment

Professional Skills and Experience Requirements

Bachelor's degree in engineering, computer science or related field is valued but not required

Strong knowledge of technical software concepts and an ability to quickly understand product functionality in the context of its business application

Desire to support customers using Omniture's market-leading software in a demanding environment with a high learning-curve; demonstrated ability to learn quickly and adapt to change

Above-average business skills including the ability to quickly understand a client's business and apply that understanding to software implementations that drive value for the client

Well-developed oral and written communication skills, including the ability to convey complex technical information accurately and at an appropriate level of detail

Hands-on participation in the analysis, and troubleshooting of complex data management and/or analysis systems

Demonstrated ability and willingness to perform as a team player on multiple projects simultaneously

Exceptional interpersonal skills and, including the mature judgment required to manage Fortune 500 relationships

Proven ability to work effectively in a fast-paced, dynamic team environment with high expectations for quality and a deadline-beating mentality

Proven ability to manage conflicting expectations of multiple internal/external stakeholders on complex technical issues

Job Type:
Permanent

Location:
Utah-North Logan

Salary:
[n/a]

Date available:
now

Specialist Industry:

Job Contact::

Contact Tel::

Interview Dates::

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Minimum Experience::
Qualified

Company:
Adobe

Company Description:
We help our customers create and deliver compelling content and applications as well as fully realize their business potential. Together we’re turning engaging digital experiences into more valuable interactions every day — across media and devices, anywhere, anytime.

Company Website:
[n/a]

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