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Customer Service Rep - Laredo, TX [01/11/2010] |
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Description of Essential Job Functions - Available to work a variety of shifts, including days, evenings, nights and weekends.
- Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.
- Attention to detail including recognizing and resolving documentation errors.
- Process over, short and damaged freight and related documentation for customer resolution.
- Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.
- Properly bill shipments pursuant to applicable tariffs and pricing agreements.
- Occasional standing and walking in non-climate controlled loading dock area for several hours at a time.
- Perform other duties as assigned.
- Prompt, daily attendance at assigned work location.
- Excellent time management, organizational and multi-tasking skills.
- Previous customer service experience.
- Transportation experience is a plus.
- Strong computer, typing and 10-key skills
- Proficient with Microsoft Office Suite (Excel, Word, and Outlook).
- Excellent written and verbal communication skills.
- Ability to work independently and/or in a team environment.
Customer ServiceUnited States-Texas-LaredoJob Type: Permanent Location: Pennsylvania-West Point
Salary: [n/a] Date available: now Company: Con-way Inc Company Description: Con-way Inc. (NYSE:CNW) is a $4.3 billion freight transportation and logistics services company headquartered in San Mateo, Calif. Con-way is an industry leader in the transportation and logistics industry and delivers industry-leading services through its primary operating companies of Con-way Freight, Con-way Truckload, and Menlo Worldwide Logistics. These operating units provide high-performance, day-definite less-than-truckload (LTL), full truckload and intermodal freight transportation; logistics, warehousing and supply chain management services; and trailer manufacturing. Con-way Inc. and its subsidiaries operate from more than 440 operating locations across North America and in 18 countries across five continents. Company Website: [n/a]
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03/15/2010