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Account Manager - Taiwan [01/13/2010] |
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This fantastic opportunity exists for an Account Manager with Millward Brown experience, or an experienced Senior Research Executive (preferably mandarin speaking). Imagine working for Millward Brown Taiwan that allows you the opportunity to reach your potential. What a wonderful learning experience with lots of client facing opportunities. Our Vision:
To make a genuine difference to our clients and colleagues by establishing ourselves as leaders in brand, media and communications research, thereby profoundly enhancing the art and science of marketing. Our Commitment:
Create a work community of diverse employees with a broad base of skills where people have a real passion for what they do – an environment where people genuinely want to stay. Overall responsibility:
The Account Manager (AM) is part of the Client Service team in their office and in a larger office will belong to a specific Client Service Team. Their primary responsibility is to work with senior managers to serve as a liaison between MB and its clients, with responsibility for appropriate high levels of service to those clients. RESPONSIBILITIES People Leadership - Ensures training and development of team
- Provides technical advice to members of his/her team
Client Leadership - Maintains relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with seniors on those accounts
- Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
- Day to day involvement with client projects, including interpretation, development of recommendations, presentation of findings
- Demonstrates marketing knowledge and applies to successfully forge strong working relationships with clients (advertising knowledge for agency)
- New business development amongst existing clients and identification of new business opportunities outside the existing client base
Business Leadership - Assists with management of staff including:
- Setting objectives
- Conducting performance evaluations
- Monitoring of progress of staff under their management
- Overall quality and profitability of the services provided to his/her clients, with minimal supervision from Account Director or Group Account Director
- Assists the AD/GAD in management of revenue budgets set for those clients
- Is able to write successful proposals
Thought Leadership - Contributes to appropriate and innovative research designs; provides insights to all stages from proposal preparation, design, survey study methods and report write-ups
- Makes a contribution to company development, such as new approaches, improvements to company efficiencies
- Continues to look for ways to deepen the insight using further analysis, including MB learnings, integrating external data
- Improves knowledge on new and existing MB tools and applies to resolve client issues
Required Experience/Skills: - At least 4-5 years experience in Client Service
- Proven marketing (research) knowledge
- Proven knowledge of Millward Brown products and philosophy
- Some experience in leadership and team management, including staff development
- Demonstrated ability to build strong client relationships and developing skills in business development
- Attention to detail and accuracy (oversees the production and delivery of quality outputs at all times
- Project management – monitors research progress and directs all stakeholders to complete assigned projects based on client requirement; anticipates and resolves issues relating to support department operations and maintains quality control
- Strong presentation and interpersonal communications skills
- Fluency (verbal and written) in English essential (and Mandarin an advantage)
- Cultural awareness
Permanent Location: Denmark
Salary: [n/a] Date available: now Company: Millward Brown Company Description:
Over the past three decades, Millward Brown has grown to be one of the worlds leading research companies. With offices in 51 countries, we work with 70 of the top 100 global brands.
Today, we continue to push the boundaries of marketing research and brand consulting. Powered by insight, innovative thinking, and a rich heritage, we focus on providing actionable solutions to address key business issues. Our expertise spans from communications assessment and media evaluation to brand performance monitoring and marketing accountability.
Company Website: [n/a]
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05/16/2012