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Receptionist - Lincoln [01/16/2010] |
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| Working for the Group |  | Bupa Care Services provides nursing and residential care of the highest standard to almost 21,000 people in over 300 homes in the UK. | | Job Summary | | This job is available in full and part time positions. At Bupa we expect employees to give their personal best and strive for continuous improvement to ensure the highest standards of care and service are delivered to all customers. The main requirements of the Receptionist are: To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity. | | Accountabilities | | To be responsible for answering telephone calls, dealing with all initial enquiries, providing advice and support, referring to heads of department where appropriate. Passing on messages efficiently and on a timely basis.
To promote the care home by meeting and greeting all visitors, internal and external, in a professional and dignified manner.
To collate statistics on behalf of the care home on a weekly basis, specifically occupancy, agency and enquiry details.
To forward all agreed statistics to Head Office departments as to agreed timetable.
To maintain resident list accurately, by recording any changes when appropriate.
To accurately copy type as and when required by Home Manager with a turnaround of 24 hours, ensuring that any spelling and grammatical errors have been amended.
To be responsible for all ordering and monitoring of stationery, maintaining effective stock control methods.
To keep filing up-to-date on a weekly basis.
To assist in the maintenance of a safe and healthy working environment by ensuring adherence to Bupa Care Services Health & Safety and Welfare policies and procedures.
Duty to whistleblow if witness bad practice or harm to a resident within the care home
Any other clerical and typing support as required by Home Manager and Administrator. | | Specific Skills | | Strong communication skills with excellent telephone manner, remaining courteous at all times.
Professional, neat appearance.
Ability to manage own time, prioritising and organising work appropriately.
Working knowledge and understanding of the care home and its operating systems.
Working to tight deadlines.
Attention to detail.
Organisation skills.
Ability to work on own initiative unsupervised.
PC literate. | | Regulatory Requirements | | At Bupa we take our legal and regulatory responsibilities very seriously. As part of your application you may be asked some questions that will allow us to ensure that we are meeting our responsibilities and ensuring that our applicants are treated fairly. Most positions within Care Services will be subject to the receipt of a satisfactory Disclosure Certificate from the Criminal Records Bureau or Disclosure Scotland.
Rehabilitation of Offenders
Owing to the nature of the work for which you are applying, jobs and assignments are exempt from the provisions of Section 4.2 of the Rehabilitation of Offenders Act 1974. Applicants are therefore not entitled to withhold information about convictions which for other purposes are spent under the provisions of the act. Failure to disclose such convictions could result in disciplinary action, up to and including dismissal. Any information given will be completely confidential and will be considered only in relation to the position for which you have applied.
Your health
All applicants offered employment will be asked to complete a health questionnaire and may be required to undergo medical examination.
Immigration
All job offers with Bupa will be subject to confirmation that the applicant is legally able to work in the UK. Evidence supporting this will be required from all successful applicants prior to commencement of employment together with Identity Cards, where applicable. Citizens of the UK and EEA will be required to demonstrate their right to work in the UK.
In certain cases it may be possible for Bupa to sponsor a successful candidate in maintaining their visa allowing them to continue to work in the UK and transfer their employment to Bupa. However no employment can commence until all visa formalities have been formalised. | | Contact details | | For further information please contact Suzanne Naylor on 0113 381 6210 or to apply please click the apply now button. |
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Job Type: Permanent Location: Estonia - Viljandimaa
Salary: [n/a] Date available: now Company: BUPA Company Description: Bupa was established more than 60 years ago in the UK and is now an international healthcare company with customers in 200 countries. Here you can learn more about our history, where we are now and what we're up to. Company Website: [n/a]
In order to apply for this job, please click on the Apply button
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05/16/2012