Store Manager - Peckham - London Jobs Vacancy Listing | Jobs Search With Store Manager - Peckham

Store Manager - Peckham - London [01/23/2010]

JOB DIMENSIONS

· Overall responsibility of the Store Operation

· To be responsible for the sales revenue of dry stock, wet stock and valet services aligned to the defined marketing strategies (including policies and procedures) of the retail organization.

· To deputise on compliance issues in the absence of the Deputy Manager.

· To ensure there is a full complement of competent staff available in the store team and to undertake appropriate performance management actions where required.

· To train and coach store staff in order that customer service can be delivered to defined standards and sales targets can be delivered.

· To implement improvement actions driven by performance analysis and retail management directives.

ACTIVITIES (what are the job specific activities)

Ensure store is merchandised in accordance with planograms and any other defined sales standards.
Ensure business plans related to the achievement of sales targets are developed and actioned.
Ensure there is appropriate sales resource in the store through active recruitment in line with wage budget.

· Ensure staff are trained & coached in the appropriate sales approach in order that they can contribute to the achievement of Store sales targets and the delivery of high levels of customer service.

· Ensure all staff are appraised annually.

Work with Territory Sales Managers to implemented sales improvement actions identified through performance analysis (e.g ISIS, Mystery Shopper, etc).
Conduct disciplinary and grievance hearings where appropriate.
Ensure new promotions are implemented in accordance with Retail Management guidance.
Ensure that all emergency incidents and operational problems are dealt with effectively including the contacting of the appropriate people when necessary
Participate in and lead store meetings in order to review, communicate, direct activities and gather staff feedback
Ensure stock is at optimal levels.
To undertake any other duties deemed relevant to the role and as directed by the Territory Manager.

CONTEXT AND ENVIRONMENT

· The role operates within a fast paced retail environment focusing on sales. The Store Manager will work with a Deputy Manager who will be responsible for all compliance related issues.

· The Store Manager will work to and with a Territory Manager who will provide guidance and support to ensure sales targets are achieved.

· The Store Manager will focus on sales revenue enabled by products and promotions defined by Retail Management.

ACCOUNTABILITIES

To ensure the store is merchandised according to all defined standards (e.g planograms)

To ensure sales revenue targets are achieved.

To ensure the store has a full complement of staff capable of delivering good customer service and maximizing sales opportunities.

QUALIFICATIONS / EXPERIENCE REQUIRED

Skills:

Customer Service
Selling
Coaching & communications
Data analysis and action planning
Computer literate
Interviewing

Knowledge

Good retailing practice
Local market conditions
Company policy and standards
Recruitment and disciplinary process
Current system capability

Attitude

Positive
Customer orientated.
Flexible approach to working and self motivated

Experience

· Ideally a minimum of 5 GCSEs at grade C or above (or equivalent) including English and Mathematics.

· Minimum of 1 year’s proven retail management experience.

Job Type:
Permanent

Location:
France – Centre - Orleans

Salary:
[n/a]

Date available:
now

Specialist Industry:
Petrol Station

Company:
Total

Company Description:
Total is a leading multinational energy company with 96,950 employees and operations in more than 130 countries. Together with its subsidiaries and affiliates, Total is the fifth largest publicly-traded integrated international oil and gas company in the world (1). Total engages in all aspects of the petroleum industry, including Upstream operations (oil and gas exploration, development and production, LNG) and Downstream operations (refining, marketing and the trading and shipping of crude oil and petroleum products). Total is also a major actor in chemicals (base and specialty chemicals). In addition, Total has interests in the coal mining and power generation sector and is developing complementary next generation energy activities (solar, biomass, nuclear). Total's worldwide operations are conducted through three business segments:

Company Website:
[n/a]

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