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Customer Sales Advisor - Devizes - Wiltshire [01/23/2010]

Responsible for retaining the existing customer portfolio whilst achieving targets as agreed by the Customer Sales Manager.

· Sales target of ’07 c10ml pa

· Gross Margin target ‘07 of £400k pa

Ensure calls are handled in accordance with the Excellent Response Company telephone procedure.
Utilise and maintain SDS.

· Cross and up sell to existing customers.

· Conduct pro-active outbound service calls to current customers in order to increase productivity.

· Gathering customer and competitor data. Updating database systems as required.

Implement database cleansing and data entry policies and procedures.
Negotiate orders and improve previous margins where possible in-line with guidelines.
Handling queries and objections from customers – escalating to line management as appropriate.
Achieving individual targets volume, margin, conversions levels, outbound call KPI as agreed with the manager.
Setting up new accounts and handling credit applications.
Monitoring DD and top up customer accounts levels and seek to correct where out of line with consumption.
Negotiating prices in an effort to up sell.
Sell DD and top up and other services as directed and set up accounts accordingly.
Prepare and send out weekly and daily faxed prices to customers.
Achieve KPI targets as set by the business.
Follow-up unquoted orders to gain orders and market intelligence.
Investigate and clear stopped orders – re credit, price, defected – in-line with guidelines, policies and procedures.
Inform customers at time of order if they have payments overdue on their account.
- 3 years plus experience within a sales role (ideally oil industry related)
- Performance driven results focused and ability to work within a team
- Time management and prioritise effectively
- Strong communication and negotiating skills
- Commercial awareness with good pc skills

Job Type:
Permanent

Location:
France – Midi-Pyrénées

Salary:
[n/a]

Date available:
now

Specialist Industry:
Petrol retailing

Company:
Total

Company Description:
Total is a leading multinational energy company with 96,950 employees and operations in more than 130 countries. Together with its subsidiaries and affiliates, Total is the fifth largest publicly-traded integrated international oil and gas company in the world (1). Total engages in all aspects of the petroleum industry, including Upstream operations (oil and gas exploration, development and production, LNG) and Downstream operations (refining, marketing and the trading and shipping of crude oil and petroleum products). Total is also a major actor in chemicals (base and specialty chemicals). In addition, Total has interests in the coal mining and power generation sector and is developing complementary next generation energy activities (solar, biomass, nuclear). Total's worldwide operations are conducted through three business segments:

Company Website:
[n/a]

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