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Deputy Store Manager - Southfields - London [01/23/2010]

JOB DIMENSIONS

· To ensure the health, safety and security of customers and team at store level.

· To deputise for the day to day management of a store.

· To ensure that retail staff are managed in accordance with company policy, including undertaking investigations and recommend appropriate performance management action.

· To train and coach store staff in order that store meets the defined compliance criteria.

· To ensure that all aspects of store compliance are adhered to and achieve target compliance levels in health and safety, stock loss, cash reconciliation and procedural compliance.

ACTIVITIES (what are the job specific activities)

Ensure business plans related to the achievement of compliance targets are developed and actioned.

Ensure checking against all compliance checklists relating to the forecourt and appearance.
Ensure compliance to all wetstock Management.
To ensure that corrective action is taken in all incidents of non compliance and that such incidents are documented in line with company policy.
Ensure that all emergency incidents and operational problems are dealt with effectively including the contacting of the appropriate people when necessary.
Ensure all daily reconciliations are completed and monies banked in line with company policy and procedure.
Ensure that stock checks are carried out in accordance with company policy.
Contribute to staff annual appraisals with Store Sales Manager.
Ensure that staff comply with company policy and participate in disciplinary actions if necessary.
Participate in grievance procedures where required.
Work with the Territory Manager and Store Manager to implement compliance improvement actions identified through performance analysis.

Participate in store meetings in order to review, communicate, direct activities and gather staff feedback.
Ensure stock inventory is accurate.
To undertake any other duties deemed relevant to the role and as directed by the Territory Manager and Store Manager.

CONTEXT AND ENVIRONMENT

· The role operates within a fast paced retail environment focusing on compliance related areas.

· The Deputy Manager - Compliance will work with a Store Manager and territory manager who will provide guidance and support to ensure the store is managed effectively.

· The Deputy Manager will implement and adhere to all aspects of company compliance outside of sales related areas.

ACCOUNTABILITIES

To ensure the store and forecourt comply with company health, safety and security standards.

To ensure company compliance standards are maintained.

To ensure the store staff are complying with company policy.

QUALIFICATIONS / EXPERIENCE REQUIRED

Skills:

Coaching, communication and handling disciplinary situations
Data analysis
Computer literate
Action planning
Auditing
Grievance and Disciplinary interviewing

Knowledge

Good retailing/compliance practice
Company policy and standards
Store Sales Manager role
Current system capability

Attitude

Positive
Compliance and customer orientated
Flexible approach to working
Self motivated

Experience

· Ideally a minimum of 5 GCSEs at grade C or above (or equivalent) including English and Mathematics.

· Minimum of 1 year’s proven retail management experience.

Job Type:
Permanent

Location:
France – Centre - Orleans

Salary:
[n/a]

Date available:
now

Specialist Industry:
Petrol Retailing

Company:
Total

Company Description:
Total is a leading multinational energy company with 96,950 employees and operations in more than 130 countries. Together with its subsidiaries and affiliates, Total is the fifth largest publicly-traded integrated international oil and gas company in the world (1). Total engages in all aspects of the petroleum industry, including Upstream operations (oil and gas exploration, development and production, LNG) and Downstream operations (refining, marketing and the trading and shipping of crude oil and petroleum products). Total is also a major actor in chemicals (base and specialty chemicals). In addition, Total has interests in the coal mining and power generation sector and is developing complementary next generation energy activities (solar, biomass, nuclear). Total's worldwide operations are conducted through three business segments:

Company Website:
[n/a]

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