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SAP Applications Service Delivery Management - Various North American Locations [02/02/2010] |
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Axon’s US Applications Management team is launching a major growth initiative
focused at rapidly increasing its North American client base and is taking steps to
build and align the AM organization to better meet the challenges of a rapidly
expanding Service Delivery practice
The Service Delivery Manager (SDM) is central to Axon’s AM practice playing a key
role in ensuring delivery of high quality, business relevant SAP managed services to
our AM clients throughout North America. As a trusted advisor, the SDM must seek
to develop strong client relationships at a sr. management level providing business
relevant best practice input on matters such as IT Strategy, Transformations and
Service Delivery and Support from a global delivery perspective.
We are looking for a strong, decisive manager; a self-motivator and somebody who
understands the challenges we currently face and who can add value to the team
through experience and clear vision Ownership of Service Delivery for an agreed client or group of clients
Contribute to presales of Applications Management services
Consulting on the set up of Applications Management processes,
organization and tools for new and existing clients Commercial Delivery – Accountable for Client Service Delivery including Improvement Planning, Axon
Client Account Plan, P&L and Forecast. Accountable for Client AM Contract and Contract Management
ensuring contracted services are delivered, all contractual terms and conditions are adhered to and
contract changes are identified and implemented as and when required.
Operational Service Delivery – Responsible for providing leadership towards the provisioning of high
quality business relevant support including governance, organization, processes, procedures and tools
& technologies. Accountable for the delivery of contracted services.
Financial Management – Accountable for ensuring the necessary purchase order coverage is in place
for contracted and to be delivered services. Accountable for ensuring Client revenue targets are
achieved
Resourcing / Recruitment – Work with the US AM Operation Manager providing up to date service and
resource requirements plans to ensure appropriate resourcing levels are in place and offshoring targets
are met.
People Management – Support the US AM Operations Manager with leadership and motivation of the
client based support consultants ensuring they understand client specific Service Delivery objectives
and deliver high quality results for our clients.
Continuous improvement – Ensure a focus and process around continuous improvement for assigned
client(s).
Internal Processes – Ensure Axon standard processes are adhered to
Knowledge Management – responsible for ensuring knowledge capture and management. Can manage an executive landscape
Is seen as a trusted advisor by client management team due to understanding of the end-to-end
delivery proposition and proven experience base
Able to solve complex, inter related problems at a strategic level
Develops new tools and approaches
Provide Thought Capital into developing new innovative AM Value-add solutions and stimulating
growth for new and existing AM clients Job Type: Permanent Location: Sri Lanka Western Province - Battaramulla
Salary: [n/a] Date available: now Specialist Industry: SAP Engineering Company: HCL Axon Company Description: HCL AXON is a fully owned subsidiary of HCL Technologies Ltd., formed after the reverse merger of the HCL SAP practice and AXON Group plc. The combined entity has now become the new global SAP Services leader, delivering business transformation solutions for large organizations that use SAP as their strategic platform. We have designed, implemented and supported hundreds of successful programmes ranging from small, highly targeted projects to the transformation of entire organizations. Company Website: [n/a] Specialist Industry:: Contact::
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03/15/2010