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Transactive Customer Service Team Leader [02/08/2010] |
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- Good exposure across Integration Project stream
- Outstanding opportunity - high performance culture
- Fixed Term Contract - Singapore.
ANZ is accelerating the growth of its business in Asia. We realise that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in market to thrive as part of our diverse team. The Integration project is the most significant project being run in ANZ at the moment and is part of an exciting program of growth in the region. As part of this, Integration customers must be assisted in moving from Integration Cash Management and Trade platforms, to the relevant ANZ platform. We have an immediate requirement for a Transactive Customer Service Team Leader to assist with this transition. In this position, you will be responsible for the daily running and management of Customer Service Consultants - ensuring effective planning and management of their team to ensuring exceptional servicing of customer calls and customer data entry requirements. This includes monitoring the progress of team members and training staff to exceed customer expectations. Additionally, you may be required to assist with critical data entry and provide implementation consultancy to customers. You are expected to be meticulous and analytical in your approach to deliver results. This is complemented by good interpersonal and communication skills to maintain good working relationships with the team and excellent leadership skills to lead from the front and positively contribute to the business. Good stakeholder management skills, a commitment to customer service and a strong focus on efficient delivery are crucial elements for success in this exciting role. Equally essential is an experience in data entry with excellent IT skills including a strong knowledge of MS-Office and the ability to grasp technical concepts. A 3+ years experience in managing medium size call centre teams will stand you in good stead. Banking experience with a good knowledge of bank products and services would be an added advantage. Fluency in English and Mandarin is preferred. Permanent Location: Scotland Aberdeenshire
Salary: [n/a] Date available: now Specialist Industry: Banking & Finance Job Contact:: Contact Tel:: Interview Dates:: Closing Date:: Company: ANZ Bank Company Description: [n/a] Company Website: [n/a]
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05/16/2012