|
Customer Service Supervisor - Fairburn - GA [01/04/2010] |
|
To co-ordinate and supervise the shift, daily and weekly support staff activities; providing leadership, motivation, training and development of the workforce, executing against customer / site requirements, and “making Exel a great place to work”. Customer Execute daily customer contract requirements and identify accessorial activity. Interact with customer groups, as necessary, and provide first line of escalation for customer service issues. Ensure necessary documentation is completed and filed according with Exel and customer guidelines. Associate Ensure communication to support staff in areas of KPI’s, associate relations, applicable corporate and customer news. Administer training program and identify additional development required for individual associates. Ensure company policies are communicated, administered and enforced. Develop individual goals as directed by Customer Service Manager and deliver associate performance reviews. Provide professional, safe, fair and secure work environment and direct daily activities Lead support staff to increase productivity via improved work processes and associate development Administer associate recognition programs as outlined in company / account / site guidelines Process Ensure Shift / Daily / Weekly workload planning and volume forecasting routines are accomplished Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurements Evaluate performance variances to identify root cause and develop corrective action plan for review with manager. Implement approved action plans as applicable Ensure value added services for customer are completed as required Participate in on-site supervisory meetings and assigned team meetings Communicate to Customer Service Manager issues and possible improvements identified Assist with site audits as required Bachelor’s degree or equivalent experienceCustomer Service background Operations background Staff Management Objective Setting Communications Skills People Skills Workload Planning Organization Skills1-2 years logistics industry experience1-3 years experience in a lead/supervisor/management roleAbility to work well in a fast-paced and high-intensity environment Ability to interact effectively at multiple levels in support of customer relationships Excellent communication and presentation skills and high integrity Job Type: Permanent Location: Florida-Tampa
Salary: [n/a] Date available: now Company: Exel Company Description: We're the leading contract logistics provider in the Americas thanks to the hard work of 40,000 associates at more than 500 sites throughout the U.S., Canada, and Latin America. Together we generate more than $4.8 billion in annual revenues.
How do we do it? By providing innovative, customized supply chain solutions and third-party logistics to some of the world's best-known and most successful companies. Our supply chain design, consulting, warehousing, fulfillment, and transportation services help companies be more productive, more efficient and more competitive. In all cases, our customer is at the center of everything we do from initial situation analysis to the continuous improvement programs that help deliver better results every day.
Exel is part of the SUPPLY CHAIN division of Deutsche Post DHL, the world's leading logistics group, with more than 500,000 employees in more than 220 countries and territories around the world and annual revenues of $93 billion.
Deutsche Post DHL is the parent company of DHL, the global leader in international express, overland transport, and air freight. Being part of the global DHL Supply Chain and sister company to DHL Express allows us to add more value to our customers' supply chain management solutions in the Americas and around the world.
Company Website: [n/a]
In order to apply for this job, please click on the Apply button
|
 
  |
05/16/2012